Punctuality and Courtesy
Arriving late may interfere with your treatment, all appointments will end at their scheduled time so that the next client will not be delayed, and a full charge will be applied. All times stated include preparation of room and client: i.e. 5 minutes at the beginning and end of treatment.
Please arrive 10 minutes prior to treatment if it is your first appointment at the salon. We require this time for you to complete a personal consultation card, this document is 100% confidential and is used for treatment purposes only.
Please note Customers are required to provide 24 Hours notice for all cancellations. We will provide you with a minimum of 1-2 hours notice to cancel your appointments in case of equipment break down or unforeseen circumstances.
If for any reason you are not 100% satisfied with your service, you must contact the customer service team with images of the treatment immediately by email to: firstname.lastname@example.org, so as elegance can have the opportunity to correct this for you.
Tweaks and adjustments will be honoured for 3 days from the date of initial treatment. Elegance salons cannot give refunds on any treatments, but we will investigate your concerns immediately and do what is required to keep you happy. This applies to (credit notes of the same value of the treatment, or a free repeat treatment of the same value).
Purchase of Retail Products
Beauty products must be paid for in full at time of purchase or ordering.
Gift Vouchers & Block Treatment Package Cards
Gift Vouchers and block treatment package cards are non refundable and are valid for 06 months from the purchase date and will not be accepted after the expiry date. Vouchers and package cards may be used for services only. Vouchers and package cards cannot be redeemed for cash, sold or transferred. Your gift voucher and package card number must be quoted at the time of booking and the voucher or card handed to the therapist at the start of your treatment. We do not refund for change of mind or change of circumstances.
If you pre-pay for treatments you will save an amount according to the pre-payment schedule. There is no refund on pre-pays and they are not transferable to other individuals or treatment areas.
- Pre-pays have a 12 month expiry date (extended to 2 years if affected by the coronavirus pandemic).
- 48 hours’ notice is required for any pre-paid appointment cancellations. If you cancel a pre-paid appointment within 48 hours, or do not attend the appointment, the treatment will be forfeited.
You agree to these terms by purchasing pre-paid treatments.
We reserve the right to alter prices without prior notice.
Please note that it is illegal to smoke anywhere in the Salon.
Personal details taken from clients during consultation procedures will be kept safe and in the strictest confidence. We would, on occasion like to send you details of open evenings and special promotions. If you would rather not receive these please let us know.
Please inform your therapist of any medical condition including pregnancy prior to booking as some treatments may not be appropriate for you.
Please understand that we can cannot accommodate children under 16 unless supervised by an adult during your treatment.
Most credit and debit Cards are accepted or cash. All prices include value added tax at a current rate.
Patch testing required for clients who have never had eyebrow, eyelash tinting, lash lift.
Please ensure you retrieve all your personal items before leaving the premises as we cannot be held responsible for lost items.